Return Policy


RETURNS

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10 Day Return Policy


For all refunds, our policy lasts 10 days. If 10 days have gone by since your purchase was received either at our brick and mortar location or delivered to your mailed address, a return is not possible. We ask that you examine your items closely upon receiving in shop or in the mail to ensure any needed returns can be made within the 10 day window.

How to Complete a Return

To initiate a return from an online purchase, please mail to: 815 S. Main St., Columbia TN 38401, with invoice included AND noted reason for return: either a.) damaged or b.) elected return. To initiate a return in shop, please bring the item to shop with proof of purchase. 

Return for Personal Choice
For all other elected returns, store credit only is given for the amount of the return is given. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, gift cards are not eligible for return. 

Returns due to Defect
If your item is received with damage or any defect, a full cash refund will be promptly made upon the item's return and inspection. If you would like a new version of the received item, please note this in your communications to us and we will make this happen if possible! We still ask that you notify us of such issues within the 10 day window of received purchase for your refund to be made in full. Return shipping will be paid by Post Mercantile for such issues.

All Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 3 business days of open shop hours.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@postmercantile.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 815 S. Main St., Columbia, TN, 38401, United States with invoice included and reason for return.

You will be responsible for paying for your own shipping costs for returning your item without defect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an oversized item with shipping fees over $30, please contact us at hello@postmercantile.com before initiating the return shipment.